Buildbase has become the latest high profile retailer to adopt the ProtectMyInstall.co.uk platform for its retail kitchen and bathroom operation, an installation service with a number of unique features to protect both installers and their customers.
Acquired by The Grafton Group in 1997, Buildbase operates its retail kitchen and bathroom proposition from over 50 showrooms across the UK, previously offering a supply only service to its customers.
The new relationship with BiKBBI and the ProtectMyInstall.co.uk platform will allow Buildbase to signpost its customers to a national network of independently accredited installers, forming independent relationships between these installers and their customers for the installation element of the project.
ProtectMyInstall.co.uk is a free to use service for retailers, allowing them to focus on designing and selling kitchens and bathrooms, without the complexity of installation. The service includes a number of beneficial elements for both the installer and their customer, to include protected payments, Trading Standards approved contracts, itemised quotes and an insurance backed guarantee for workmanship. The service also includes a pathway for Alternative Dispute Resolution for added peace of mind.
Speaking on behalf of ProtectMyInstall.co.uk, Chris Parry UK Operations Director (pictured) said: “We’ve been absolutely overwhelmed by the support shown by both the senior and showroom team at Buildbase. This is a business that is embracing industry change and proactive in the protection of its customers and those installers they engage.”
Andrew Arnold, National Showrooms Manager at Buildbase commented by saying: “We’re focused on providing our customers with a robust and innovative installation offering that provides a service that both meets customer expectations and protects the relationship. Adopting the ProtectMyInstall.co.uk initiative was simple for us.”
More information can be found on the ProtectMyInstall.co.uk website – www.protectmyinstall.co.uk
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