New Year message from our CEO

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As we stand on the threshold of a new year, it's with great pleasure that I take a moment to reflect on the remarkable journey we've had in 2023 within the KBB installation industry. The resilience and dedication displayed by our community have been nothing short of inspiring and despite challenges and uncertainties surrounding world affairs and the economy, our industry’s collective commitment to excellence has shone through, driving innovation and progress across every aspect of our sector.

Throughout the past year, the British Institute of KBB Installation has witnessed incredible strides in technology, integration, and sustainable practices. As an organisation, we’ve experienced growth across the board, to include installer participation and notably the commitment shown by industry via our corporate sponsorship relationships. It would be impossible for us to positively impact our part of the sector without industry brands stepping forward in the way in which they do, so I do want to take this opportunity to thank them in particular.

We must also recognise the unwavering pursuit of professionalism and high standards shown by those businesses that operate on the front line, which continues to elevate our industry to new heights. These, predominantly micro-businesses, are responsible for delivering concept into reality, by turning innovative and world leading product and design into beautiful spaces for future living, all whilst facing the challenges associated with a fragile economy, rising operating costs and skills gap that affects us all.

This is the very reason our awards programme is critical for our industry, because it’s so important that we formally recognise these achievements, not only to show appreciation to those deserving finalists, but to inspire a future generation to want to do the same.

Looking forward to 2024, the horizon holds immense promise and opportunities for us all, as our industry continues to remain buoyant.

As an institute, we are committed to fostering an environment that nurtures growth, encourages knowledge-sharing, and promotes collaboration. Our focus remains steadfast on empowering our partners with the tools and insight needed to excel within our dynamic marketplace. We hold the key to so many challenges as an organisation, and whilst we may have retired our ‘Together Stronger’ logo post pandemic, the notion of strength in numbers remains as important today as it ever was.

In the coming year, we anticipate further advancements in technology, emphasising efficiency and precision within our own operation. 2024 will see the introduction of AI within our organisation, as we continue to lead the way in the management of compliance, reducing risk to brands, businesses and people. Our new website provides greater clarity on our purpose and how we deliver against our strategic priorities.

Sustainable practices will continue to take centre stage, and our commitment to eco-friendly solutions will further solidify our industry's responsible approach towards the environment. As revealed in 2023 research, commissioned by our strategic partners at the Bathroom Manufacturers Association (BMA), installers play an influential role in the consumer decision making process, so we’ll continue to drive an increased focus on how we can empower them to drive an ecological consumer uptake.

As we embark on this new chapter, let us carry forward the lessons learned from the past and embrace the future with enthusiasm and determination. Together, we will continue to set benchmarks, uphold professional integrity, and contribute significantly to the ever-evolving landscape of KBB installation. My team at BiKBBI remain committed in the delivery of a robust association proposition and I wish to thank them all for their unwavering commitment to our overall efforts.

Finally, I extend my heartfelt gratitude to each member, partner, and stakeholder for your unwavering support and dedication. Let us continue to join forces as we step into 2024, poised to seize every opportunity and overcome challenges together.

Wishing you all a prosperous and fulfilling New Year!

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