Practical application of SOP

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Over 3,200 people attended a webinar this week, organised by The British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI), on the subject of how installers can return to work safely and in accordance with government guidance.

The highly successful webinar looked at practical measures that installers should take when returning to work and how their adoption of these safe operating procedures can help to stimulate the market through the provision of peace of mind to consumers, as well as safeguard the health and safety of themselves, their co-workers and the customers they serve.

The 50-minute webinar, which will be repeated weekly over the next three weeks, was open to the entire industry free of charge, and explores the importance of installation in consumers decision making processes, when buying kitchen, bedroom & bathroom product.

BiKBBI Retail Officer Tanya Duffy, pictured, said: “It’s incredibly important that retailers understand the concerns that their customers may have and that the provision of a safe showroom environment is just part of the assurance consumers will need as we leave the safety of lockdown”.

Tanya added: “Most people will now view their homes as a place of safety and somewhere the virus cannot penetrate easily. The thought of allowing tradespeople into their safe place may very well be a step too far for many and therefore influence their decision to shelve the project. This would be devastating for our industry. Anything the industry can do to provide peace of mind around installation is critical in our opinion and therefore this is a new phase our organisation will enter – and that is regardless of whether the retailer offers installation or not”.

BiKBBI has focused on supporting its members throughout the Coronavirus pandemic and whilst their head office operation closed as instructed by government, it has continued to deliver its service to members and the wider community throughout.

For more information about the forthcoming webinars, including registration instructions, please visit

Download the one page guidance HERE.

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